Cancellation

   Sex doll is a highly personal customized product, each doll is custom made just for you, with the specific doll options that you have chosen.Order processing starts within 12 hours of receipt of your payments — the factory begins work on your customized doll or our team begins to pack your in-stock doll. This means that materials are purchased, time is pre-allocated and costs are incurred. We may not meet our delivery guidelines if we did not work to such strict time constraints.
Please make sure your order is correct before you hit the submit button.
You can't cancel your doll once it's in production.Order cancellation is only possible within the first 24 hours.
1. Within 24 hours   90% refund
2. After 24 hours   The refund ratio will be determined based on the factory's actual production preparation.
3. In production   can not be cancelled。

Orders under the following condiction cannot be canceled.
1.Custom orders that have already begun production.
2.In stock orders that have been notified of shipment.

Return&Repair

– Wrong Dolls
When you receive the doll and you find it looks absolutely different from the real photo or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check to our factory and shipping carrier, and arrange a new replacement for you.
– Damaged or defective Dolls
You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depends on how severe damage or defective it is. For slight damage or defective, we will provide all the necessary kits to help you fix the item.So you must inspect it from head to toe before using it on receipt of the doll. This is very important.
If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible including any images and videos, in which case email us at sales@moon-doll.com. We can then work to resolve the issue.
If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the doll to avoid any damage to the product.We appreciate any feedback as well as it can help usto avoid a repeat of these issues in the future.

What is not covered under the guarantee?

1)User damage
All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. Any suspicious and user-generated damage will not be covered.
2)Used Dolls
Any dolls which have been used will not be eligible under the guarantee.
-Skin imperfections – It’s normal that the skin color looks slightly different on computer screens versus the one you receive.
3)Finger & Toe Nails
The nails on the dolls may become loose during shipping or afterwhile you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use our lash & nail glue to re-attach it.
4)Loose Eyelash
A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue by yourself.
5)Makeup Difference
We have made our efforts to re-create the makeup made by the photographer in the picture. However, it's not guaranteed to match 100%. Every doll may differ slightly from the picture. In the rare event, you don't like it, you can remove the makeup and create makeup as you prefer.
6) Heating and moaning
please make sure the heating and moaning option works well on receipt of your doll. We don't cover this if it is disconnected while you use it. The factory can repair it if the buyer pays for the shipping. (never disconnected if used in an appropriate way.)

If you have any question, please don't hesitate to contact us:
DONGGUAN XINTAI TRADING CO.,LTD
Address:315#,building 4#,xiang ju ming yuan 1#,road 14#,qi che cheng,Dongguan,China
Email: sales@moon-doll.com