I love this company they have good product, on my last order The shipment didn’t show up. DHL delivery says it was delivered, but I haven’t received it. Moon Doll got paid, DHL got paid, I got nothing 😢 hopefully Moon Doll will help me, because I am very saddened that something like this happened. I was so excited for this head. Other than that Moon Doll is an amazing company. They need to get a more reliable delivery service because DHL just drops it in front of your home and leaves it for any stranger to grab.
DHL displayed the signed information on 21th. and we got the notice from you on 26th. We are surprised about that also.Anyway ,please don't worry. we will show to the DHL the record number. and your order will be re-proceeded.
Check the specifications and Choose the favorite options for your doll.
Click "Add to cart" after customizing your doll. you will see all the option list for your doll in the shopping cart.
Click " Proceed to Checkout". Fill in all the necessary information for receiving the parcel including Name,Email,Phone Number and the delivery address.
Click "Place Order" after entering the payment details. You will receive an confirmation email.(Check your junk or spam if its not in the inbox)
Normally it will take 2~5 working days for production depending on the chosen doll.If you want the doll to arrive specially fast, please feel free to inquire with us.
Before the shipping, we will send the real pictures or video of the doll you ordered to check if everything meet your requirements. If there's any discrepancy, we will revise it before shipping.
After shipping, we will update the shipping information with tracing number ASAP.In our shipping policy, we list the areas which can delivery free and the estimate arriving time.Please read our shipping policy for detail.
Asian Head Collection
Ebony Head Collection
Elf Head Collection
European Head Collection
